FAQ

 

Where do you ship? 

DOMESTIC

We can ship anywhere in the United States charging a small flat rate on all orders.

INTERNATIONAL

We are able to ship internationally to anywhere in the world. Unfortunately, it is very expensive. We suggest that our international customers checkout our illo 5-Pack. It makes the expensive shipping price more worthwhile.

 

What kind of paper does illo Sketchbook use?

Our sketchbooks have 112 pages of 180gsm/122 lb Super white paper. illo sketchbook pages are sewn and perfect bound. The pages are thick enough to draw on with pens and other inking media without showing on the other side to fully take advantage of every page.

 

Is it possible to track my order?

Yes it is! Every order we send out can be tracked online. We provide you with a tracking number.

 

What is your return Policy?

Returns

You have 15  calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. You are only eligible for a refund if the sketchbook hasn't been used in any way. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Is gray the only cover color I can get?

Yes. We wanted to launch illo sketchbook with a neutral color so that it would appeal to everyone. We thought gray was classy an elegant. Depending on customer input and consumer research we may consider adding different colors.

 

Do illo sketchbooks come in different sizes?

Currently we are only selling the 8in x 8in and 10in X 10in sketchbooks. In the future we hope to add to the collection. Providing our customers with different options is important to us, we're planning on adding a smaller "pocket illo" in the near future. Exact dimensions aren't fully developed.